FAQ's
Welcome to the fabricRaja FAQ page. Here, you'll find answers to some of the most common questions we receive. If you have any other questions, feel free to reach out to our customer support team.
1. What products does fabricRaja offer?
We offer a wide range of premium bedding products, including:
- King Size Bedsheets
- Double Bedsheets
- Dohars
- Jaipuri Quilts
- Diwan Sets Each product is crafted with high-quality fabrics and designed to provide comfort and style for your home.
2. How do I place an order?
Placing an order is easy! Simply browse our product catalog on our website, select the items you want, add them to your cart, and proceed to checkout. You'll be prompted to enter your shipping and payment details to complete the purchase.
3. Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and delivery times vary based on your location. Please refer to the shipping section at checkout for more details.
4. How long does it take for my order to arrive?
Delivery times vary depending on the destination and product availability. Typically, orders are processed within 2-3 business days, with shipping times ranging from 5-10 business days for domestic orders and 10-15 business days for international orders.
5. Can I modify or cancel my order after placing it?
Once an order is placed, it is processed promptly to ensure quick delivery. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request before the order is shipped.
6. What is your return and refund policy?
We accept returns within 7 days of receiving your order. Products must be unused, unwashed, and in their original condition with tags and packaging intact. To initiate a return, please contact our customer service team with your order details. Refunds are processed after the returned item is inspected and approved.
7. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
8. Are the colors on the website accurate?
We make every effort to ensure that the colors of our products are represented accurately on our website. However, due to differences in screen settings, there may be slight variations between the actual product and what appears on your screen. We recommend reviewing the product details and reaching out to us if you have specific color questions.
9. Do you offer wholesale pricing?
Yes, we offer wholesale pricing for businesses interested in buying in bulk. To become a fabricRaja wholesaler, please visit our Wholesalers Registration page and fill out the registration form. You will gain access to exclusive wholesale pricing and support.
10. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact our customer support team immediately within 7 days of receiving your order. We will assist you in arranging an exchange or refund for the affected product.
11. Do you have physical Store?
Yes, We have a physical Store warehouse. You can visit from 10 AM to 6 PM any time.
Physical Store Location: FabricRaja's head office and the physical store are located at: 5/325, SFS, Agarwal Farm, Mansarovar, Jaipur, Rajasthan-302020, India.
Contact Information:
- Phone: +91-90010 40226
- Email: info@fabricraja.com
For those interested in visiting the store, it's advisable to contact them in advance to confirm operating hours and any specific requirements.
11. How can I contact customer service?
You can reach our customer service team by email at info@fabricraja.com or by phone at +91-90010 40226. Our team is here to assist you with any questions or concerns.
11. Is my Personal & payment information secure on your website?
Absolutely! Our website uses SSL encryption to ensure that all personal
and payment information is protected and secure.
We also comply with industry-standard security protocols to safeguard your data